(1) If the user deposits the wrong address during the process, we may not be able to help you recover the assets. Please check your deposit address carefully.
(2) The retrieval operation requires a lot of labor cost, time cost, and risk control cost. In order to recover the serious losses caused by the customer's misoperation, Biconomy will help you recover within the controllable cost range.
(3) Please contact customer support to explain the situation, provide your account number, token, address, quantity, hash/transaction number of the wrong token, and a screenshot with the deposit information.
(4) If it is possible to retrieve the wrong currency, we need to intervene manually and may directly contact the private key. Only personnel with extremely high authority can carry out the operation and need to go through a strict risk control audit. Some operations may need to be carried out during the wallet upgrade and maintenance period, so it may take more than one month to complete the operation, or it may take longer so please wait patiently.