Dear Valued Biconomy Users,
We understand that timely deposits are crucial for your trading experience, and we would like to provide you with important information regarding blockchain confirmation times and how they affect the arrival of your funds in your Biconomy account.
Why Does It Take Time for Funds to Arrive in Biconomy?
When you initiate a deposit from Binance or any other exchange/wallet, the transaction must be processed and confirmed on the respective blockchain network before it is credited to your Biconomy account.
Each blockchain has its own unique confirmation time, which depends on the network’s architecture, congestion level, and transaction fees.
What Is Blockchain Confirmation Time?
Confirmation time is the period between the moment a transaction is submitted to the blockchain and when it is officially recorded in a block. This means:
1️⃣ Your transaction is first broadcasted to the blockchain network.
2️⃣ Miners or validators pick up the transaction and include it in a block.
3️⃣ The block is validated and added to the blockchain.
4️⃣ The more confirmations a transaction receives, the more secure and irreversible it becomes.
Why does it vary?
• If the network is congested, transactions take longer to confirm.
• Higher transaction fees can increase processing speed, as miners prioritize transactions with higher fees.
• Some blockchains have faster block times than others.
How Many Confirmations Are Needed Before Funds Arrive in Biconomy?
Biconomy follows a standard security protocol for processing deposits based on the number of confirmations required for each blockchain. Below are the approximate confirmation requirements:
|
Blockchain
|
Required Confirmations
|
Estimated Time
|
|---|---|---|
|
Bitcoin (BTC)
|
6 confirmations
|
~30–60 minutes
|
|
Ethereum (ERC20)
|
12 confirmations
|
~5–10 minutes
|
|
BNB Smart Chain (BEP20)
|
5 confirmations
|
~3–5 minutes
|
|
TRON (TRC20)
|
20 confirmations
|
~2–3 minutes
|
|
Arbitrum One
|
12 confirmations
|
~5–10 minutes
|
|
KAS (Kaspa Network)
|
Currently Under Maintenance
|
Processing Delays
|
Note: If you experience any delays beyond the estimated time, it may be due to blockchain congestion or pending confirmations.
What to Do If Your Deposit Has Not Arrived?
If your deposit has not yet arrived, please:
Check the transaction status on the blockchain explorer using your TXID (Transaction Hash).
Ensure you selected the correct network when making the deposit.
Verify the required number of confirmations for your transaction to be credited.
Wait for blockchain congestion to clear, as high traffic can cause delays.
If you have met all the confirmation requirements and still haven’t received your funds, please contact Biconomy Support with the following details:
Your UID
Transaction Hash (TXID)
Deposit Address
Transaction Screenshot
Final Thoughts
Biconomy is committed to providing a secure and efficient trading experience. While we strive to process deposits as quickly as possible, blockchain confirmation times are influenced by external network conditions.
Thank you for your patience and understanding. If you have any questions, feel free to reach out to our 24/7 Customer Support Team.
Biconomy—Your Trusted Trading Partner.
Best Regards,
Biconomy Support Team