Step 1: Access the Deposit Page
1. Log in to your Biconomy account.
2. Click on the Wallet icon in the top right corner.
3. Select the “Deposit” option.
Step 2: Choose the Cryptocurrency to Deposit
1. On the Deposit page, search for or select the cryptocurrency you want to deposit.
Step 3: Select the Correct Network
1. Check the blockchain networks compatible with the selected cryptocurrency.
2. Ensure the network matches the one used in your sending wallet, or the funds may be lost.
Example: If you are sending USDT from the Ethereum blockchain, select the ERC-20 network.
Important Reminder: Selecting the wrong network may result in irreversible fund loss. Please double-check before proceeding.
Step 4: Obtain the Deposit Address
1. The system will generate a unique wallet address for your deposit.
2. Click “Copy Address” or scan the QR code to obtain the deposit address.
Step 5: Initiate the Transfer
1. Open your external wallet or exchange account and navigate to the withdrawal section.
2. Paste the copied deposit address or scan the QR code for the transaction.
3. Ensure that the selected blockchain network matches the one on Biconomy.
Step 6: Confirm the Transaction
1. Initiate the transaction from your sending wallet.
2. Wait for blockchain network confirmations—processing time may vary depending on network congestion.
3. Once confirmed, your funds will appear in your Biconomy account under “Assets”.
Important Notes
• Minimum Deposit Amount: Ensure the deposit amount meets the minimum requirement, or it may not be credited.
• Deposit Fees: Biconomy does not charge deposit fees, but the blockchain network may require a miner fee.
• Address Validity: Always use the latest deposit address to prevent fund loss due to address updates.
Frequently Asked Questions (FAQ)
1. How long does it take for my deposit to arrive?
Most deposits are automatically credited after blockchain confirmation. Processing times vary based on network congestion. You can track your transaction status using the Transaction ID (TxID) on a blockchain explorer.
2. Why hasn’t my deposit arrived?
• Check the TxID on a blockchain explorer to confirm if the transaction was successful.
• Ensure that the deposit address and network are correct. Wrong network selection may cause deposit failure.
• Network congestion can delay transaction processing. Please be patient or contact Biconomy support with your TxID for assistance.
3. Can I cancel a deposit transaction?
No. Once a transaction is initiated on the blockchain, it cannot be reversed. Please double-check the address and network before confirming the transaction.
4.Why is my deposit address different from my last deposit?
For security reasons, Biconomy may periodically update deposit addresses. Always confirm the latest deposit address before making a transaction.
5. Can I deposit from any wallet or exchange to Biconomy?
Yes, but ensure that your external wallet or exchange supports the selected blockchain network. Using an unsupported network may result in deposit failure or fund loss.
Helpful Tip
Before making a cryptocurrency deposit, always double-check the network, address, and minimum deposit amount to ensure successful transactions. If you encounter any issues, feel free to contact Biconomy Customer Support for assistance.