This article explains how to track the status of your cryptocurrency withdrawal on Biconomy. Follow the steps below to quickly verify the transaction progress.
How to Check Your Withdrawal Status?
Step 1: Access the Asset Overview Section
On Web:
1. Log in to your Biconomy account and click the “Wallet” icon in the top right corner.
2. Select “Asset Overview.”
3. In the left-side menu, click “Deposit & Withdrawal History.”
4. In the dropdown menu, select “Withdrawal” to view your withdrawal history.
On App:
1. Tap “Assets” at the bottom of the screen.
2. Tap the “History” icon.
3. Select “Withdrawal” from the dropdown menu.
Step 2: Understanding Withdrawal Status
• Pending: The withdrawal is in the initial processing stage.
• Processing: The withdrawal is undergoing verification or waiting for blockchain confirmation.
• Successful: The withdrawal has been completed and recorded on the blockchain.
• Failed: The withdrawal request was not processed due to issues such as incorrect wallet address or insufficient funds.
• Canceled: If the user successfully cancels the withdrawal within one minute, this status will be displayed. The funds will remain in the user’s Biconomy account after cancellation.
Frequently Asked Questions (FAQ)
1. Why is my withdrawal taking longer than usual?
Blockchain network congestion, system maintenance, or additional security verification can cause withdrawal delays. You can check the transaction status using the TxID on a blockchain explorer. If the delay persists, please contact Biconomy Support.
2. Can I track my transaction on the blockchain?
Yes, you can use the TxID provided in the Withdrawal History section to verify the transaction status on a blockchain explorer.
3. What should I do if my withdrawal status shows “Failed”?
If your withdrawal fails, carefully review the withdrawal details and try again. If you need further assistance, please contact Biconomy Support.
4. Can I cancel my withdrawal request?
No, once a withdrawal request has been submitted and processing has started, it cannot be canceled. Please double-check all transaction details before confirming your withdrawal.
For any further assistance, feel free to reach out to Biconomy Customer Support.