Biconomy Event Rewards Distribution Guide
At Biconomy, we are committed to providing users with a variety of event rewards to enhance your trading experience and encourage participation. To ensure transparency and efficiency in reward distribution, please carefully read the following information about the reward distribution process and key considerations.
Reward Distribution Timeframe
Event rewards are usually distributed within 7 business days after the event ends. Please be patient and monitor your account balance after the event concludes.
Note:
If a user violates the event terms and conditions, Biconomy reserves the right to cancel the reward distribution. We recommend that all participants carefully read the event rules and strictly comply with the requirements.
How to Check Your Reward Status?
If you have not received your reward within 7 business days after the event ends, follow these steps to check your status:
1. Confirm the Event Duration
•Ensure that your trade, deposit, or other task was completed during the event period and meets the reward distribution requirements.
2. Review the Event Terms
•Check if there are any violations of the event rules, such as duplicate registrations or abnormal transactions.
3. Check Your Account Records
•Go to your Biconomy account → “Assets” page to see if your reward has been credited.
How to Contact Customer Support for Reward Status?
If your reward has not been distributed on time or if you have any concerns about the reward process, you can contact the Biconomy customer support team.
To help customer service quickly process your request, please prepare the following information in advance:
•Event Name: Provide the specific event name you participated in so that support can check related records.
•Event Link: Share the official event page link to confirm event details and rules.
•Reward Type: Specify the type of reward you were supposed to receive (e.g., USDT cashback, fee deduction voucher, futures trial funds, etc.).
• Event/Reward Screenshots: Provide screenshots of your participation or trading records to help support verify your eligibility.
Frequently Asked Questions (FAQ)
1. Do rewards expire?
Yes, most event rewards have a claim deadline. Please make sure to claim them within the specified timeframe, or they will expire. Check the specific event rules for details.
2. Can I transfer my reward to another account?
No, all rewards are limited to the original participant’s account and cannot be transferred.
3. If I fail to claim my reward within the deadline, can I still apply for it?
Expired rewards may not be reissued. We recommend claiming your reward as soon as it is distributed. If you have special circumstances, please contact customer support for assistance.
4. How do I confirm if I am eligible to receive a reward?
Carefully read the event terms and conditions to ensure that you have met all participation requirements, such as:
• Completing the required trading volume
• Meeting deposit conditions
• Passing KYC verification, etc.
Maximize Your Benefits with Biconomy Rewards!
Biconomy offers various reward events to provide extra earnings and trading benefits. Please ensure you understand the event rules and complete the necessary tasks within the specified period to claim your rewards.
If you have any questions, feel free to contact the Biconomy customer support team. We are here to assist you!