Before providing us with any information about yourself or others, please take a few minutes to carefully read this Privacy Policy (hereinafter referred to as the “Privacy Policy”).
Table of Contents
1. Introduction
2. Purpose
3. About Biconomy
4. What Data We Collect About You
5. How We Collect Your Data
6. How We Use Your Data
7. Disclosure of Data
8. International Data Transfers
9. Data Security
10. Data Retention
11. Your Legal Rights
1.Introduction
Biconomy respects your privacy and is committed to protecting your personal data. We handle your data with the highest security standards (see Section 3 for details).
2. Purpose
This Privacy Policy explains how we collect and process your personal data, why we do so, and how we do it, including but not limited to:
• Your use of any of our products, services, or applications (collectively referred to as “Services”);
• Your access to or use of our biconomy.com website (hereinafter referred to as the “Website”) or mobile application (hereinafter referred to as the “App”).
This Privacy Policy applies to all Biconomy business activities involving personal data processing. It provides a detailed explanation of your privacy rights and how applicable privacy laws protect you.
Biconomy’s services, Website, and App are not intended for minors under the age of 18, and we do not knowingly collect data related to minors.
3. About Biconomy
Data Controller
Biconomy Exchange was founded in 2019 and is headquartered in Canada. The exchange has received substantial investment from North American private blockchain funds and other institutions to support its growth. Biconomy continues to receive financial backing, enabling it to invest in highly promising projects in the market.
The platform holds a Canadian financial license and a U.S. MSB license and has opened deposit channels for CAD, EUR, credit cards, and other fiat currencies.
Complaints
If you have any concerns about how your personal data is processed, please contact us via email at support@biconomy.com.
Privacy Policy Updates
This Privacy Policy may be updated periodically. The latest version will always be published on our Website, and we will notify you through appropriate means if necessary. If your personal data changes, please notify us promptly.
Third-Party Links
Our Website and App may contain links to third-party websites, plugins, and applications. Clicking on these links may allow third parties to collect your data. We do not control these third-party websites and are not responsible for their privacy policies. Please review their privacy policies before accessing these websites.
4. What Data We Collect About You
Personal data refers to information that can be used to identify an individual. This includes but is not limited to:
| Category of Personal Data | Specific Personal Data Examples |
| Identity Data | Full name, maiden name, username, date of birth, biometric information (e.g., facial images), ID card/passport/driver’s license, etc. |
| Contact Information | Country of residence, email, phone number, address proof documents. |
| Financial Data | Bank account, payment card information, cryptocurrency account, prepaid account. |
| Transaction Data | Transaction details, counterpart information, transaction amounts, and related data. |
| Technical Data | Device type, IP address, browser type and version, operating system, SDK version, location data, language settings. |
| Personal Profile Data | Username, account information, trading preferences, communication records, product feedback. |
| Usage Data | Access records, interaction time, installation time, app usage, etc. |
| Marketing & Communication Data | Subscription preferences, survey feedback, marketing interaction records. |
Additionally, we may collect facial recognition data for identity verification to ensure user security and prevent fraud.
5. How We Collect Your Data
Direct Collection
You provide data to us directly when you:
• Access our Website or App;
• Apply for or use our Services;
• Participate in surveys or promotions;
• Submit feedback or contact customer support.
Automatic Collection
When you use the Website or App, we automatically collect technical data, transaction data, and usage data.
Third-Party Sources
We may obtain your data from financial institutions, identity verification agencies, anti-fraud organizations, and other third parties to ensure compliance and security.
6. How We Use Your Data
We only use your personal data on a lawful basis, including the following purposes:
| Purpose | Categories of Personal Data | Legal Basis |
| Registering a new user | Identity Data, Contact Information, Financial Data | Performance of Contract |
| Anti-money laundering and compliance checks | Identity Data, Transaction Data | Compliance with Legal Obligations |
| Providing trading and account services | Identity Data, Financial Data, Transaction Data | Performance of Contract |
| Fraud and abuse prevention | Identity Data, Transaction Data, Technical Data | Legitimate Interest |
| Sending account notifications | Contact Information, Personal Profile Data | Performance of Contract |
| Market analysis and business optimization | Transaction Data, Usage Data | Legitimate Interest |
| Processing payments and fees | Financial Data, Transaction Data | Performance of Contract |
| Handling complaints and disputes | Identity Data, Transaction Data | Compliance with Legal Obligations |
We will not use your personal data for purposes unrelated to those listed above unless we have explicit consent from you.
7. Disclosure of Data
We may share your data with trusted third parties, including:
• Identity verification agencies (for KYC/AML compliance checks);
• Payment and financial institutions (for transaction processing);
• Regulatory and law enforcement agencies (as required by law);
• Fraud prevention organizations (for detecting illegal activities).
We do not sell your personal data and do not provide it to unauthorized third parties.
8. International Data Transfers
Some of our services involve cross-border data transfers. We ensure compliance with GDPR standards or other applicable legal regulations.
We implement the following security safeguards:
• Compliance with European Commission data protection agreements;
• Execution of Standard Contractual Clauses (SCCs);
• Adoption of data encryption and access controls to protect your information.
9. Data Security
We have implemented strict security measures to prevent unauthorized access, data breaches, and misuse, including:
• Encrypted storage and identity verification;
• Access control and multi-factor authentication;
• Data backup and recovery mechanisms.
10. Data Retention
We retain your data in accordance with applicable laws, following these specific periods:
• KYC Records: 7 years (required by anti-money laundering regulations);
• Transaction Records: 10 years (for tax compliance requirements);
• Customer Support Records: Up to 5 years;
• Marketing Data: Deleted after users unsubscribe.
11. Your Legal Rights
You have the following privacy rights:
✔ Access your data
✔ Correct inaccurate data
✔ Request deletion of your data (subject to legal requirements)
✔ Restrict data processing
✔ Object to automated decision-making
✔ Data portability
✔ Withdraw consent at any time
To exercise your rights, you may contact us at support@biconomy.com.
This Privacy Policy applies to all Biconomy services and is governed by Canadian law. We reserve the right to update this policy at any time. The latest version will always be published on our Website. If there are significant changes, we will notify you through appropriate channels.