If you are unable to receive a verification code, you will need to complete identity verification to ensure account security and successfully complete the unbinding or identity reset process.
Ensure Your KYC Verification is Completed
Record a clear video that includes:
• Your face
• Your KYC identity document (front and back)
• A handwritten note containing:
• Your Biconomy UID + the current date
✅ Submit a support ticket and upload the video via the Biconomy Customer Support Center
This guide will walk you through the correct steps for recording an identity verification video to speed up the review process and ensure asset security.
1、Preparation Before Recording
Before you start recording, ensure the following:
• Good lighting: Avoid dim or overly reflective lighting; ensure both your face and ID are clearly visible.
• Clean background: Avoid cluttered backgrounds so the review team can clearly see your identity information.
• Proper recording device: Use a device capable of capturing high-definition video (such as a smartphone or webcam).
• Valid ID document: Prepare your valid KYC ID and ensure the information is complete and legible.
2、Recording Requirements & Steps
The video must be recorded in one continuous take, without cuts or edits.
Step 1: Show Your ID and Handwritten Note
1. Switch to selfie mode (or ask someone to help record).
2. Ensure your face, ID document, and handwritten note are all visible in the frame.
3. Read aloud the content of the note and hold it for a few seconds, making sure all information is clearly visible.
3、Common Issues & Solutions
Unable to switch the camera?
• Use the screen recording function to capture the video, or first record your ID document, then switch to selfie mode for your face recording.
Video file too large to upload?
• Upload the video to cloud storage (e.g., Google Drive) and generate a shareable link (ensure customer support can access it).
Blurry video or unclear information?
• Re-record the video, ensuring the ID document is clearly visible and avoiding dim lighting or glare.
4、Submitting Your Identity Verification Video
After recording, submit your video as soon as possible via the Biconomy Customer Support Center.
Submission Methods
• Submit the video or share a cloud storage link via Biconomy online customer support
• Send an email to the Biconomy support team with the video or cloud storage link
Review Time: Initial review will be completed within 24-48 hours, but complex cases may take longer.
Summary: Ensure Your Identity Verification Video Meets the Requirements
• Clear Information: ID document, handwritten note, and face must be fully visible.
• Complete Video: Must be recorded in one take, without edits or splicing.
• Timely Submission: Upload the video to Biconomy Customer Support Center immediately after recording.
By completing these steps, your account security verification will be processed quickly, ensuring the safety of your assets. If you have any questions, please contact Biconomy’s official customer support for assistance.